Quality Officer

As a Quality officer, you will play a pivotal role in ensuring that our client sites meet and maintain rigorous quality standards and accreditation requirements. You will work closely with our clients to assess, develop, and implement strategies that enhance the quality of care, patient safety, and organizational performance.

Job Responsibilities:

Key Responsibilities & Duties:

1. Interprets and implements quality improvement standards in client hospital and medical centers to ensure quality care is delivered to patients.

2. Conduct comprehensive assessments of client site operations, policies, and procedures to identify areas for improvement in quality and accreditation compliance.

3. Evaluate current quality assurance mechanisms and accreditation readiness, identifying gaps and areas for enhancement.

4. Collaborate with client site leadership to develop tailored strategies and action plans to achieve and maintain accreditation standards, such as those set by organizations like ACI, ACHSI, JCI or others.

5. Provide guidance on the development and implementation of quality improvement initiatives to address identified areas for enhancement.

6. Serve as a subject matter expert on accreditation standards and requirements, providing guidance and support to medical center staff throughout the accreditation process.

7. Prepare client site for accreditation surveys by conducting mock surveys, facilitating staff training, and ensuring readiness for on-site visits.

8. Implement quality assurance frameworks and performance metrics to monitor and evaluate the effectiveness of healthcare delivery processes.

9. Analyze data and performance indicators to identify trends, areas for improvement, and opportunities to enhance patient outcomes and satisfaction.

10. Develop and deliver training programs and educational workshops for client site staff to promote a culture of quality and continuous improvement.

11. Provide ongoing support and mentorship to staff members involved in quality assurance and accreditation activities.

12. Maintain accurate documentation of quality assurance activities, accreditation processes, and outcomes in compliance with regulatory requirements.

13. Prepare comprehensive reports and presentations summarizing findings, recommendations, and progress towards quality and accreditation goals.

14. Performs miscellaneous job-related duties arising due to additional department functions as required and assigned by the Lead Consultant.

15. Working Condition: Able to withstand stressful environment.

Requirements:

1. He/she should have an interest in Quality management & Patient safety.

2. To able to act as a role model to others.

3. Will be proactive in challenging work practices and promote improvement and change.

4. Good personnel hygiene

5. Interested to update the knowledge and skills

6. Good communication skills

7. To be able to provide the best outcome and safe environment with available resources

Skills/Qualifications:

1. Bachelor's Degree in Healthcare Management, Nursing, Public Health, or a related field (Master's Degree preferred).

2. Certification in Healthcare Quality Management (e.g., CPHQ) and/or Accreditation (e.g., Certified Professional in Healthcare Accreditation) is highly desirable.

3. Evidence of participation in continual educational programs.

4. Fluency in English language and medical terminology.

Thorough knowledge of Kuwait laws, regulations applicable to the area of work.