Home Careers Hospitality Manager

Hospitality Manager

Under limited supervision of direct reporting authority, run the day-to-day operations of the reporting departments, ensuring that the facilities are properly maintained, incorporating innovative service culture to optimize the Patient/ guest experience. Consistently inspects and enforces adherence to the hospital Standards of Excellence, Quality assurance & cost control measures of the departments, in alignment with vision, mission and values of hospital.

Notice Period: 2-3 months

Director/Manager: HR Director

Report To: HR Director

Department: Administration

Job Responsibilities:

  • Ensures the hospitality standards practiced by staff are in alignment and compliance to quality, health and safety procedures.
  • Acts as a liaison to coordinate the efforts of hospitality departments to optimize guest / patient experience and assist in handling customer complaints.
  • Plans work schedules for individuals and teams and delegates assignments as necessary
  • Ensures a clear and efficient communication and coordination with the departments of the hospital as required.
  • Supervises the accomplishment of patients’ requests & concerns to ensure high levels of guest’s satisfaction.
  • Plans the inventories needs, monitor and manage the stock weekly / monthly or as required.
  • Controls consumption of supplies and materials and supervise the stock level of same.
  • Ensures venues for meetings / events are well maintained with all their equipment and ready for smooth running of events and conferences being held in the hospitals.
  • Identifies issues that jeopardizes basic hospitality standards and recommends actions to the Management to address them in cost effective manner.
  • Oversees the activities of contracted staff as stipulated in contract.
  • Studies the market practices in terms of hospitality services and introduces new ones to create a competitive edge.
  • Establishes realistic and challenging operational goals/ objectives, prioritizes well, projects needs and resources, anticipates problems and implements plans, overall leading to highly performing unit/ department.
  • Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts.
  • Coordinates effectively with other services/ disciplines and in a systematic manner
  • Ensures staffs are trained based on identified training needs and measures outcomes / objectives met. Pays careful attention to staff potential and facilitates career path.
  • Manages budgets and financial plans as well as controlling expenditure of the department.
  • Interviews and short lists candidates in coordination with HR & PCA.
  • Inspect the cleanliness of hospital facilities to ensure quality standards.
  • Ensures safety standards (occupational and patient safety) are complied
  • Performs miscellaneous job-related duties as assigned by the Hospital Administration.
 
 
Education & Experience:

  • Bachelor’s degree / MBA, Master, or any additional certificates in Hospitality management.
  • At least 5 years’ experience directly related to the duties and responsibilities specified.
 
 
Skills and Requirements:

  • Fluent in both conversational and written English. Arabic optional.
  • Customer forward.
  • Tolerance for ambiguity and patience.
  • Good communication skills.
  • Team building—hiring, retaining, developing good people, and nurturing team spirit.
  • Employee development and Performance management.
  • Problem solving skills (conceptual and analytical).
  • Emotional intelligence.
  • Personal competence (Self awareness, self regulation and Motivation).
  • Social Competence (Empathy and social skills).
  • Details and results orientation.
  • Efficient and timely decision-making
  • Project management and execution—delivery.
  • Record keeping.
  • Knowledge of required organizational practices and accreditation standards relevant to the area of work.
  • Knowledge of Kuwait culture.
  • Grip on technical knowledge/domain.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
 

Date Posted:
15-08-2024
Location:
Kuwait
Employment Status:
Full Time
Apply Now