Home Careers VIP Patient Relations Coordinator

VIP Patient Relations Coordinator

The overall objective and purpose of this position is to provide assistance to all patients in order to ensure a unique care experience in a clear understanding of the hospital’s business objectives and the ability to devise and implement the hospital’s policies and procedure

Notice Period: 1-2 months

Director/Manager: Customer Service

Report To: Customer Service Supervisor

Department: Administration

Job Responsibilities:

Job Responsibilities:
Procedure Pre visit
  • Receive and collect all patient identification information and register all data on the system.
  • (to minimize waiting time before getting the service).
  • Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.
  • Inform Doctor, Customer service supervisor & Nurses about the Appointments of VIP Patients.
    • During Visit
  • Warm welcome the VIP patient with good smile and guide him to the right department.
  • •Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.
  • •Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time
  • •Make sure patient will pay his Bill before taking the next appointment
  • Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)
  • Book the next appointment according to Doctor’s request
  • Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call
  • Thank the patient for visiting the Hospital and wish all the best
    • After Visit
  • Make sure patient was satisfied ,confirm the next appointment ,follow up for services done (laboratory results, medical reports etc).
  • Book the next Appointment with call center or Customer service agents mention in VIP don’t Call .
  • Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event & errors plus promote patient safety .
    • Showrooms and bookings for prestige floor
  • Market for all rooms through screens and show only prestige rooms.
  • Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority
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    Job Requirements:

    Education and Experience
    • Bachelor University Degree/ Diploma Required
    • Minimum 2 years of experience

    Skills Needed
    • Proficient knowledge of customer service, and standard office.
    • Proficient computer skills.
    • Proficient standard office equipment skills.
    • Outstanding communication skills, both written and verbal.
    • Proficient knowledge to prepare future plans.
    • Excellent phone etiquette.
    • Available to work shifts.

    Other Preferences
    • Bilingual
    • Local candidates with valid and transferable visa in Kuwait
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    Date Posted:
    27-11-2024
    Location:
    Kuwait
    Employment Status:
    Full Time
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